Delivery & Returns
All deliveries are made Monday to Saturday via:
Orders over £20: Free shipping - Royal Mail 1st Class Signed
Orders under £20: Royal Mail signed for 1st class £4.70
Orders under £20: Royal Mail signed for 2nd class £4.10
All orders are processed and shipped within 1-5 business working days of purchase. Any orders placed on weekends or holidays will be shipped the next available business day. Unfortunately we do not ship goods outside the UK / Ireland.
Dermalogica offer a money back guarantee, within 28 days of purchase. This applies even if the Dermalogica products have been opened, used or damaged. So you can buy your Dermalogica products with confidence.
If you have ordered an item incorrectly please contact us and we will direct you as to how to send the incorrect item back to us for a refund so you can purchase the correct item.
It is very rare that a mistake is made with an order, but if this does happen to you please contact us and we will rectify the mistake as quickly as possible with no cost to yourself.
In the eventuality of a defective product Mud & Salt accepts no responsibility for any injury arising from the use of any supplied products, especially arising from faulty or defective goods, or for any improper or inappropriate use of any product, or from allergies or adverse reactions. Any defective product should in the first instance be reported to us and in return we will, on your behalf pursue a replacement from the manufacturer.
In order for us to receive Products back undamaged we recommend that you return them in the original packaging. We reserve the right to withhold a refund where inadequate packaging has been used.
We cannot refund the delivery charges incurred when your order was sent or when you send an item back and we strongly recommend that the customer obtain proof of postage for any returned item.